Digital banking services temporarily unavailable.

Incident Report for Digital Channels Service

Resolved

This incident has been resolved.

Posted Apr 30, 2024 - 11:17 SAST

Update

We are continuing to investigate this issue.

Posted Apr 30, 2024 - 11:12 SAST

Update

We are continuing to investigate this issue.

Posted Apr 30, 2024 - 11:10 SAST

Update

We are continuing to investigate this issue.

Posted Apr 30, 2024 - 11:08 SAST

Investigating

All our digital banking services are temporarily down. We are working on the issue as a matter of urgency. We thank you for your patience and apologise for any inconvenience. Auth FSP

Posted Apr 30, 2024 - 11:00 SAST

This incident affected: Express Online Banking (Payments, IIP: Immediate Interbank Payment, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Verification message - 2FA_SureCheck, CashSend and CashSend Plus, Play Lotto, AVAF services.), Absa Online Banking - Full Service (Payments, IIP: Immediate Interbank Payment, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Verification message - 2FA_SureCheck, Western Union/SWIFT/Currency Investment Accounts, CashSend and CashSend Plus, Play Lotto, AVAF services.), Absa Banking App (App Login, Payments, Buy Airtime and Data, Buy Electricity, Play Lotto, IIP: Immediate Interbank Payment, Absa Rewards, Verification message - 2FA_SureCheck, Western Union/SWIFT/Currency Investment Accounts, CashSend and CashSend Plus, AVAF services.), Cellphone Banking (USSD) (Login, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, CashSend, Play Lotto), ChatBanking - Whatsapp & Facebook Banking (Payments, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Mini Credit Report), and ChatWallet Banking (Pay beneficiary, Buy, Add or Withdraw money, Wallet options).