Digital banking services temporarily unavailable.

Incident Report for Digital Channels Service

Resolved

This incident has been resolved.

Posted Jan 21, 2024 - 17:41 SAST

Update

We are continuing to investigate this issue.

Posted Jan 21, 2024 - 17:37 SAST

Update

We are continuing to investigate this issue.

Posted Jan 21, 2024 - 17:21 SAST

Investigating

All our digital banking services are temporarily down. We are working on the issue as a matter of urgency. We thank you for your patience and apologise for any inconvenience. Auth FSP

Posted Jan 21, 2024 - 16:57 SAST

This incident affected: Express Online Banking (Payments, IIP: Immediate Interbank Payment, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Verification message - 2FA_SureCheck, CashSend and CashSend Plus, Play Lotto, AVAF services.), Absa Online Banking - Full Service (Payments, IIP: Immediate Interbank Payment, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Verification message - 2FA_SureCheck, Western Union/SWIFT/Currency Investment Accounts, CashSend and CashSend Plus, Play Lotto, AVAF services.), Absa Banking App (App Login, Payments, Buy Airtime and Data, Buy Electricity, Play Lotto, IIP: Immediate Interbank Payment, Absa Rewards, Verification message - 2FA_SureCheck, Western Union/SWIFT/Currency Investment Accounts, CashSend and CashSend Plus, AVAF services.), Cellphone Banking (USSD) (Login, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, CashSend, Play Lotto), and ChatBanking - Whatsapp & Facebook Banking (Payments, Buy Prepaid Data and Airtime, Buy Prepaid Electricity, Absa Rewards, Mini Credit Report).